Workshop Cancellation & Refund Policy

If Tiffany Runge Glass must cancel a workshop for any reason, a full refund will be issued. In the event of inclement weather, classes may be moved to a new date/time where possible. A minimum number of participants are needed in order for a workshop to run.

If the participant must cancel their workshop registration for any reason, a full refund, less 25% of the workshop fee before taxes, will be issued. Updated January 1, 2024.

Workshop Waiver

Please click here to download the 2024 Workshop Waiver. The signed Waiver is to be provided before the start of your workshop. Print the completed form, text a picture of it to 705-718-3362, or email it to glass@tiffanyrunge.com. The Waiver is good for all workshops attended in the calendar year.

Copyright Policy

I retain full copyright and reproduction rights on all the artwork, photography and products that I produce. The buyer may not in any way reproduce or represent the artwork or products without express written permission from Tiffany Runge Glass.

Shipping Costs

Delivery and/or shipping costs vary depending on the size and weight of the artwork and destination and will be added at the checkout.

If you wish to make a purchase and you reside outside of Canada, please contact Tiffany Runge Glass directly and a shipping quote will be provided before you finalize your purchase.

I work from my studio in Ontario, Canada, and I am not responsible for any customs / duties / tariffs / import taxes that may apply on shipments for any artwork and products purchased internationally. Please bear this in mind if purchasing from outside Canada.

Purchased Goods Refund Policy

I take the utmost care in packaging your purchase so that it will arrive intact. However, Tiffany Runge Glass does not accept returns nor issue refunds for goods that arrive damaged. Glass is not insurable. Goods that arrived undamaged but you wish to return for other reasons, may be eligible for refund or exchange determined on a case-by-case basis.

To initiate a return, please fill out the Return Request Form below and include the reason for the return.

Return the undamaged goods in the original robust packaging if possible. The purchaser is responsible for the return shipping fees. Shipping fees are non-refundable. Your purchase refund will be assessed when the return has been safely received.

Please contact us with any questions or concerns. Updated January 1, 2024.

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Privacy Policy

Tiffany Runge Glass (the “Business”) is committed to protecting the privacy of our users. This Privacy Policy is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Business’s service which can be accessed via our website, hosted by tiffanyrunge.com. The terms “we,” “us,” and “our” refer to the Business. “You” refers to you, as a user of Service.

1. WHEN WE COLLECT INFORMATION AND CONSENT

By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.

2. INFORMATION WE COLLECT

We may collect both “Non-Personal Information” and “Personal Information” about you. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” includes information that can be used to personally identify you, such as your name, address and email address.

In addition, we may also track information provided to us by your browser when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We use this information for, among other things, the operation of the Service, to maintain the quality of the Service, to provide general statistics regarding use of the Service and for other business purposes. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis.

3. HOW WE USE AND SHARE INFORMATION

Personal Information: We never sell, trade, rent or otherwise share your Personal Information with third parties without your consent, with the following exceptions: We may share your Personal Information with vendors and other third- party providers who are performing services for the Business. In general, the vendors and third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide for the Business. For example, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such personal information for that specific purpose, including by transmitting such information to our vendors (and their service providers) performing these services for the Business. In plain English: If you purchase a piece of art, the credit card processor will receive personal information as it is necessary to complete the transaction.

Certain third-party service providers, such as payment processors, have their own privacy policies in respect of the information that we are required to provide to them in order to use their services. For these third-party service providers, we recommend that you read their privacy policies so that you can understand the manner in which your Personal Information will be handled by such providers. In addition, we may disclose your Personal Information if required to do so by law.

Non-personal information: In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns of the Service.

4. HOW WE PROTECT INFORMATION

We implement reasonable precautions and follow industry best practices in order to protect your Personal Information and ensure that such Personal Information is not accessed, disclosed, altered or destroyed. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.

5. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to glass@tiffanyrunge.com.

This Privacy Policy was last updated on January 1, 2022.